Help and support
Kita is used in classrooms, where a problem in the middle of a lesson cannot wait. This page covers the quickest way to get an answer, whatever the question.
Most questions are answered somewhere in this documentation. If yours is not, or a lesson is affected and you need an answer now, contact the support team
Contact us
Phone
+44 (0)2046 529991
support@getkita.org
Hours
9am to 5pm GMT, Monday to Friday
Calls outside these hours reach voicemail. Leave your name, your school and a number, and the team will call you back.
Emails are answered within one working day. If a lesson is affected, say so in the subject line and it will be picked up sooner.
What to include
The more of this you can give, the faster the answer:
The address of your school's Kita instance.
What you were trying to do, and what happened instead.
The name of the course, group or student involved, if it applies to one.
A screenshot of what you are seeing, including any error message.
If it is easier to show than describe, a short screen recording is welcome.
Who to ask first
Some things are set by your school rather than by Kita. Your Kita lead can help with sign-in links, teacher permissions, and which courses are available on your instance.
For anything else, contact the support team directly.
Knowledge base
Search the documentation using the bar at the top of any page.
These are the guides teachers open most often. Top guides:
Webinars and support calls
Webinars run through setting up a class, building a lesson, and marking, with time for questions at the end.
Support calls are for questions specific to your school, such as planning a rollout or moving existing material across.
Reporting a problem
If Kita is not behaving as the guides describe, email support@getkita.org with what you saw and a screenshot.
Security issues should go to the same address, marked as security in the subject line. Please report these privately rather than posting publicly.
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